Thank you for subscribing to SecuremeVPN. This Subscription Policy explains how our subscription service works, including pricing, billing, automatic renewals, cancellation, and refunds. By subscribing, you agree to the terms outlined below. This Subscription Policy supplements, and should be read together with, our Terms and Conditions and Privacy Policy.
1. Subscription service
The SecuremeVPN applications and the website securemevpn.com (together, the "Service") are provided by Visatech S.R.L., a limited liability company with a sole shareholder (società con socio unico) incorporated under the laws of Italy, registered with the Milan Companies Register under number MI-2631753, VAT number IT 11929140967, with registered office at Via del Lauro 9, Milan, Italy, 20121 ("Visatech", "we", "us"). The Service is offered on a recurring subscription basis. By subscribing, you gain encrypted WireGuard VPN access on all of our server locations, on the platforms and the number of devices included in your plan (Section 2).
2. Subscription plans
SecuremeVPN is available through two purchase channels, and the price and offer depend on where you subscribe. The available plans, pricing, billing frequency, and any introductory offer are always displayed before you complete your purchase. Prices are listed in US dollars and may vary depending on your region, applicable taxes such as VAT, or payment method.
In the app (Apple App Store & Google Play)
- iOS (App Store): US$6.99 per month, or US$49.99 per year. The monthly plan includes a 3-day free trial for new subscribers. Up to 5 devices.
- Android (Google Play): US$4.99 per month, or US$49.99 per year. Up to 5 devices.
The price and plan shown by the Apple App Store or Google Play at the moment of purchase is the authoritative price you will be charged. Trials are for new customers, one per person; on the App Store, eligibility is determined by Apple and tied to your Apple Account and Family Sharing group. Where an introductory free trial is not available in your region, the app will disclose this before purchase.
On our website (billed by Visatech through our payment provider)
When you subscribe through one of our web pages, your subscription is sold and billed directly by Visatech S.R.L. through our payment service provider, not by Apple or Google. You pay by credit or debit card (Visa, Mastercard, and the other brands shown at checkout).
- Web Basic: US$6.99 per month, or US$49.99 per year. Up to 5 devices. Includes the iOS and Android apps only.
- Web Pro: US$39.99 per month. Unlimited devices and access to 30+ server locations. Includes the iOS, Android, macOS, Windows, and Linux apps; the Chrome extension, Android TV, and Apple TV are in development and will be added to Web Pro at no extra charge when released.
Some website plans may start with a trial or an introductory period at a reduced price. Where they do, the checkout page shows the length of the introductory period, the amount charged for it, the date and amount of the first full-price charge, and the recurring price and billing interval that follow, all before you confirm. The price shown at checkout on our website is the authoritative price you will be charged. Web subscriptions are billed to the card you provide at checkout, and access is delivered by email as a redeem code that unlocks the apps your plan includes.
3. Automatic renewal
All plans are recurring subscriptions that renew automatically until cancelled. The monthly plan renews every month and the yearly plan renews every 12 months, at the then-current price for your plan.
In-app subscriptions (App Store / Google Play). Unless cancelled at least 24 hours before the end of the current billing period, your subscription automatically renews at the applicable fee, charged to your Apple Account or Google Play account. A free trial converts automatically to the paid monthly plan at the end of the trial unless you cancel at least 24 hours before it ends; any unused portion of a free trial is forfeited when you purchase a subscription. By subscribing, you authorise this recurring charge through the relevant app store.
Web subscriptions. By confirming the checkout you authorise Visatech S.R.L. to charge the card on file at each renewal, at the recurring price shown at checkout, until you cancel. After any introductory period ends, the plan converts automatically to the full recurring price. We email you a receipt for every charge, a reminder before an introductory period converts to the full price, and a reminder before each yearly renewal. If we ever raise the price of your plan we notify you by email in advance, and the new price applies only from the first renewal after the notice period (see Section 7).
4. Billing
In-app. Subscription charges are billed in advance at the start of each billing cycle through the Apple App Store or Google Play, using the payment method on file with your Apple Account or Google Play account.
Web. Subscriptions purchased on our website are billed in advance by Visatech S.R.L. through our payment service provider, using the card you provide at checkout. We do not store your full card details; payment information is handled by the provider on a checkout certified to the PCI DSS standard. The charge appears on your card statement as Secure VPN.
If a payment cannot be processed, we allow a short grace period while the payment is retried. If it still cannot be collected, your subscription expires and access ends until payment is successfully completed. We never charge more than the price of your plan to recover a failed payment.
5. Cancellation
You may cancel your subscription at any time. Cancellation stops future renewals; you will continue to have access until the end of your current paid subscription period, unless otherwise required by law. Where you cancel depends on where you subscribed:
- Subscribed in the app on iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose SecuremeVPN, then Cancel Subscription.
- Subscribed in the app on Mac: open the App Store app, click your name at the bottom of the sidebar, click Account Settings, then Manage next to Subscriptions, and cancel SecuremeVPN there.
- Subscribed in the app on Android: open the Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions, choose SecuremeVPN, and cancel there.
- Subscribed on our website: go to securemevpn.com/manage, sign in with the email address you used at checkout (we send a one-time code to that address; no password is needed) and choose Cancel subscription. Auto-renewal is switched off immediately and we confirm by email; you keep access until the end of the current paid period. You can also email support@securemevpn.com from that address and we will cancel it for you within one business day. There is no phone call, no retention flow, and no fee.
For in-app subscriptions, cancel at least 24 hours before the end of the current period (or of a free trial) to avoid the next charge. Cancellation does not by itself trigger a refund. If you need help cancelling, write to support@securemevpn.com.
6. Refund policy
In-app purchases are processed by Apple or Google, and refund requests are handled by them under their respective policies:
- Apple: Report a problem
- Google Play: Request a refund
We cannot issue store refunds ourselves, but we will help you with the request if you get stuck. A free trial costs nothing, so there is nothing to refund.
Website purchases: 7-day money-back guarantee. Website purchases are processed by Visatech S.R.L. through our payment service provider. If you buy a web plan (Web Basic or Web Pro) on our website, you can ask for a full refund within 7 days of the first payment of a new subscription. To request it, email support@securemevpn.com from the email you used at checkout. Refunds go back to the card you paid with, normally within 5 to 10 business days depending on your bank. Renewals and later payments are non-refundable, except where required by applicable law. This guarantee is in addition to your right of withdrawal described below, not a replacement for it.
EU 14-day right of withdrawal. If you are a consumer in the European Union, you may withdraw from a website purchase within 14 days of the first payment without giving a reason, under the Italian Consumer Code (Legislative Decree 206/2005, implementing Directive 2011/83/EU). Because SecuremeVPN is a service that starts immediately, by confirming the checkout you expressly request that we begin providing it during the withdrawal period; if you then withdraw, we refund the amount paid less a proportionate amount for the days of service already supplied. The right of withdrawal applies to the first payment of a new subscription, not to renewals. To exercise it, email support@securemevpn.com and state that you wish to withdraw.
If you believe you have been charged in error, or you do not recognise a charge, please contact support@securemevpn.com before asking your bank to reverse it. We can find any website payment from your checkout email or the last four digits of your card, and we resolve genuine errors by refund straight away, which is faster than a chargeback.
7. Changes to subscription fees
We reserve the right to modify subscription prices from time to time. Any change will take effect upon your next renewal, where permitted by applicable law. Where required, you will be notified in advance: for in-app subscriptions, and where the app store requires it, you will be asked to confirm the new price before it applies; for web subscriptions, we will notify you by email at least 14 days before the change takes effect, and you can cancel before then if you do not agree.
8. Service availability
We strive to maintain uninterrupted access to our services. However, we do not guarantee that the Service will always be available or free from interruptions due to maintenance, technical issues, capacity limits, or circumstances beyond our control. Individual server locations may be added, changed, or retired; if we retire a location we keep a reasonable alternative available.
9. Redeem codes and account deletion
- We deliver every website purchase as a redeem code by email, and we sometimes issue codes for promotions, press, and support goodwill. Enter a code in the app under Settings, then Redeem code, or on the activation page. One code unlocks your account on all of your devices, on the platforms your plan includes.
- Promotional codes may carry expiry dates and redemption limits, and they do not renew automatically. When the granted period ends, access stops unless you start a paid subscription. Codes are for personal use and may not be resold.
- Deleting your account in the app removes your data but does not by itself cancel a subscription. Cancel first, in the store or on the manage page as described in Section 5, then delete the account.
10. Changes to this Subscription Policy
We may update this Subscription Policy periodically. The latest version will always be published on our website with the updated effective date. Material changes, including anything that affects what you pay or how you can cancel, will be announced by email at least 14 days before they take effect, as described in our Terms and Conditions.
11. Contact us
If you have any questions regarding your subscription, billing, or cancellation, please contact us at:
Visatech S.R.L.
Via del Lauro 9, Milan, Italy, 20121
Registration No: MI - 2631753
VAT: IT 11929140967
support@securemevpn.com · contact page (category: Billing question)
We will make reasonable efforts to respond to your inquiry as promptly as possible. Include the email you subscribed with; it is the fastest way for us to find your subscription.